Most equipment sold by American Timber Equipment is backed by the applicable manufacturer's warranty. Coverage can vary by brand, model, application, and whether the equipment is used personally or commercially. We make warranty information easy to understand and help you navigate the claim process when support is needed.
Manufacturer-Backed Coverage
Warranty length and covered components vary by manufacturer and model.
Clear Claim Support
We can help organize the information needed to start an eligible warranty claim.
Product-Specific Terms
Commercial use, engines, wear items, labor, and freight may have separate terms or exclusions.
Warranty Information
Manufacturer Warranty
Unless a product page states otherwise, warranty coverage is provided by the equipment manufacturer under that manufacturer's published terms.
Coverage may include specific components, parts, or defects in materials and workmanship. Warranty duration and remedies vary by brand and model.
Warranty Registration & Activation
Some manufacturers require the purchaser to register the equipment, engine, or serial number within a specified period after delivery.
Failure to complete required registration may affect coverage, so we recommend reviewing all documentation included with the machine immediately after receipt.
Commercial Use
Many manufacturers apply different warranty periods or conditions when equipment is used commercially, professionally, for rental, or in other high-duty applications.
The manufacturer's commercial-use terms apply whenever they differ from consumer-use coverage.
What May Not Be Covered
Common exclusions may include normal wear items, routine maintenance, misuse, abuse, improper installation, unauthorized modifications, improper storage, accidents, and operation outside the manufacturer's specifications.
Exact exclusions are manufacturer-specific and should be reviewed before purchase when warranty coverage is a deciding factor.
Shipping Damage vs. Warranty
Shipping damage is generally handled as a freight or carrier claim rather than a manufacturer warranty claim.
Inspect freight carefully before signing the delivery receipt. Note visible damage or missing items on the Bill of Lading and take photographs whenever possible. For more information, review our Shipping & Returns page.
Parts, Labor, Freight & Service Costs
Warranty coverage may apply differently to replacement parts, labor, diagnostics, technician travel, freight, pickup, removal, or reinstallation.
These costs are covered only when included under the applicable manufacturer's warranty terms or specifically authorized as part of a claim.
How a Warranty Claim Works
Contact Us
Send us your order information and a clear description of the issue.
Document the Problem
Have the model, serial number, photos, video, and troubleshooting details available if requested.
Manufacturer Resolution
The manufacturer determines claim eligibility and the approved repair, replacement, parts, or other remedy.
Before You Contact Us
To speed up a warranty inquiry, please have your order number, equipment model, serial number, date of delivery, and a description of the issue ready. Photos or video are often helpful for diagnosing equipment problems.
Need Warranty Help?
Have a question about coverage before you buy, or need help starting a claim? Send us the equipment model and your question and we'll help point you in the right direction.
Contact Us